How do I know my reservation is confirmed at my casa?

In Cuba, we have to rely on trust. 95% of the time, when a landlord confirms a reservation, it is confirmed in stone. He will be waiting for you when you arrive and everything will go smoothly.

5% of the time (or less), there will be problems. Maybe the landlord has booked another guest or the casa will have an issue (no water or no electricity) and you will be forced to stay at another casa particular. It’s rare, but it happens. It’s just how it is in Cuba. 

The landlords will always try to find you another casa that meets your needs. My team at BestCubaGuide.com will try everything possible to find you the best casa possible. Whenever there is a problem, there is always a solution. You will never be left outside.

As I said, problematic occurrences like this are rare. We have very good relations with the casas listed on this website and we trust the owners to fulfill their duties and responsibilities. 

A far more common problem is when tourists make reservations to casas and then never show up or leave early. This is distressing to landlords and ends up costing them a lot of money. In a poor country like Cuba, this is obviously a very serious issue.