Usually you have to book Viazul tickets several days in advance. There is a bus shortage in Havana and due to the recent influx of tourists, the bus system is overloaded. If you cannot find a ticket, then your best bet is to use a taxi. Many tourists have trouble getting bus seats, so there are usually many taxis and tourists waiting in front of the bus terminals. I recommend that you chat with other tourists waiting near the bus station and if you are all going to the same town, then you can share a taxi ride together. The price per person usually comes to about the same as the Viazul would have charged.
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